Welcome to ExcellTopis! We are committed to providing high-quality products and exceptional service to all our customers. Please carefully review our sales policy to understand the terms and conditions that apply to purchases made on our website.

1. Product Availability

All products listed on ExcellTopis are subject to availability. We strive to ensure that the products displayed are in stock and available for immediate shipment. However, there may be occasions when a product becomes unavailable after your order has been placed. In such cases, we will notify you promptly and offer an alternative solution or a full refund.

2. Pricing and Payment

• All prices listed on ExcellTopis are in USD and are subject to change without prior notice. Prices may vary depending on promotions or seasonal offers.
• We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. Full payment is required at the time of purchase.

3. Order Processing

Once an order is placed, you will receive a confirmation email with your order details. Please ensure that the information provided is accurate. Orders are typically processed within 1-2 business days and shipped shortly thereafter.

4. Shipping and Delivery

• We offer standard and expedited shipping options to accommodate your needs. Shipping rates and delivery times will vary depending on your location and the shipping method chosen at checkout.
• Delivery estimates provided at checkout are only approximations. We are not responsible for delays caused by external factors, including customs clearance, shipping carrier delays, or natural events.

5. Returns and Exchanges

If you are not fully satisfied with your purchase, you may return the item(s) within 14 days of receiving your order for a refund or exchange, subject to the following conditions:

• The item must be in its original, unused condition with all packaging and tags intact.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping method for all returns.

6. Refunds

• Refunds will be processed within 7-10 business days after receiving and inspecting the returned item(s).
• Refunds will be issued using the original payment method. Please note that shipping fees are non-refundable.