At Excelltopis, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Returns

• You have 30 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide proof of purchase, such as a receipt or order confirmation.

Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• After inspecting the item, we will inform you of the status of your refund.
• If your return is approved, we will initiate a refund to your original payment method. The refund may take a certain amount of time to process, depending on your card issuer or payment provider.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [insert email] for further assistance.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain types of goods cannot be returned, including:

• Perishable goods
• Customized products
• Downloadable software or digital products

For any questions regarding your return or refund, please contact our customer service team at info@excelltopis.com